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RETURNS & REFUNDS

Look, we want you to love your gear, but if the fit isn't right or you've changed your mind, we offer a 14-day return window from the day your package lands at your door.

To qualify for a return, your items must be unwashed, unworn, smelling of nothing, and in the exact condition you got it - tags intact, original packaging included.

HOW TO START A RETURN

• Drop an email to studio@tegencollective.com with your order number and what you need to send back.

• Don't just post stuff back to us out of nowhere. Unauthorised returns won't be accepted.

• Once we clear your request, we'll send over the return instructions and the address.

DAMAGES & WRONG ORDERS 

Inspect your package as soon as it arrives. If we sent you the wrong size or something turned up damaged, email us straight away at studio@tegencollective.com so we can sort it out for you immediately.

EXCEPTIONS & SALE ITEMS

• Custom or personalized items cannot be returned.

• Sale items and gift cards are final sale. No returns or refunds on these, mate.

EXCHANGES

The quickest way to swap a size before it sells out is to start a return for your original item and place a new order for the replacement right away. Once your return hits us and gets checked, we'll issue your refund.

EU 14-DAY RIGHT OF WITHDRAWAL

If your order is being shipped to the European Union, you have a legal right to cancel or return your order within 14 days for any reason. Same rules apply: items must be unworn, unused, with tags on, and in original packaging.

REFUNDS

Once we receive and inspect your return, we’ll drop you an email. If approved, your refund goes straight back onto your original payment method within 10 business days. Keep in mind your bank might take a few extra days to clear it on their end. If 15 business days have passed since approval and you still haven't seen it, give us a shout at studio@tegencollective.com.